We provide revisions depending on the package you have selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remain the same. Revision turnaround Time would be 48 hours.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Captain Design Agency cancels or terminates your contract for a reason other than your breach or for non-performance.
• You make a request before or when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void and the refund request will not be entertained.
• If a request for a refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less the 10% service & processing fee).
• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
• If the request for the refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less the 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial design delivery, however, since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
• No refund requests will be entertained after the final files have been delivered.
• For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.
• For video animation packages no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. Captain Design Agency, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case-to-case basis.
• For Captain Design Agency / Custom packages, a refund will be applicable the same as it is on the single packages.
• For example, if you order a logo and web design service and approve the logo, you can claim a refund for the website service at the time of initial design only.
• A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction
• Money-back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job to claim a refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.
• All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback to get the desired results.
• A 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Captain design agency will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their artwork copyrighted.
• Claim your refund specifying your concern by contacting us via any of the following three modes:
o Toll-free number (512) 736-3409
o Live chat on www.captaindesignagency.com
o info@captaindesignagency.com
o We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Captain Design Agency and you would not be able to display any version of the design sent by the company. Let us also specify that:
Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
Working in collaboration with the Government Copyright Agencies Captain Design Agency would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here at info@captaindesignagency.com.
To provide you with the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.
The designs are created after thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending on your package).
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third-party email software such as Outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
All design order files are delivered to you as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record* of your finalized design once we provide you with the final files.
If you require the final files again in the future we can send them to you at your request.
We offer 24-hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
You agree that Captain Design Agency is not liable for any correspondence from email address (es) other than the ones followed by our domain i.e. "..@captaindesignagency.com" or/and any toll-free number that is not mentioned on our website. Captain Design Agency should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e. already mentioned on the Captain design agency Website.
At Captain design agency we guarantee that all of our customers' logos are made from scratch. This way you will have a logo that is tailor-made for your requirements. We guarantee that your logo will be unique and impress your clientele
If the client fails to provide a response or communicate for a continuous period of 14 days, the project will be considered as hold and marked as closed. If the client wishes to resume the project after it has been closed, a re-activation fee will be applicable.
For WordPress projects, the re-activation fee will be $299, plus an additional charge based on the complexity of the project. For Shopify or Custom projects, the re-activation fee will be $599, plus an additional charge based on the complexity of the project.
The complexity charge for both types of projects will be determined based on the specific requirements and intricacies involved.